How It Works

Order Delivery

Shop In Person

1. Order Your Tree

Choose a your tree type, height, preferred delivery day and time window, and provide your address for delivery. We will pick the closet day and time available, and calculate your delivery costs.

2. Confirm

We will email your delivery costs and timing. Confirm the order and delivery time at least one day before your delivery.

3. Delivery

We will deliver your tree to your door and collect payment.

1. Pick Your Tree

Choose between hundreds of open Balsam Fir and Fraser Fir trees. Our experienced team members are hands-on to answer your questions and help you pick the perfect Christmas tree.

2. Cut

We make a fresh-cut on the tree stump and trim any branches you requested. Don’t forget to pick up a tree stand too.

3. Wrap & Load

We will wrap the tree and load on your vehicle for you.

Enjoy!

Cut off the wrapping cord and fill your stand with water immediately. Check out our Tree Care page for more tips on caring for your tree.

FAQs

DELIVERY

How Much Is Delivery?
Delivery is $20 / 5km calculated from our location at 2681 Danforth Ave. Toronto and is available within 30 km.

What If My Requested Delivery Date Is Not Available?
If your requested delivery date is fully booked, we will choose the next closest option to your request. Our team will email your delivery details, including the total, date, and time window, within 24 hours of submitting your order. We require confirmation at least one day before your delivery.

Where Will My Tree Be Delivered?
Your tree will be delivered to your front door, front entrance, or specified delivery area. We are unable to deliver to condo suites or high-rise apartments due to our busy schedule and other trees on the truck that the delivery person cannot leave unattended. You must come to your front entrance to pay for and collect your tree order.

Is Installation Included?
Installation is not included with delivery.

ACCESSIBILTY

We offer free installation for our customers with disability and/or seniors with physical limitations. Please use the notes section for requests when ordering so our team can make accommodations to the delivery schedule.

*Although are not able to install every Christmas tree and keep up with our schedule, we thank all of our able-bodied customers for keeping this services available for those who require it.

REAL GUARANTEE

We guarantee the quality, health, and seasonal longevity of all our Christmas trees.

If there should be any concern with your Christmas tree please contact us at info@therealtree.ca before Dec. 23rd. We will ask for photos to assist in answering questions or trouble shooting concerns. In the rare chance there is an issue with the tree or if it does not meet REAL Premium quality, we will immediately replace the tree with an equal or larger tree and dispose of the original tree for you.